Service Request

Company Information

Company Legal Name

Address

City

Province/State

Country

Contact Name

Phone work

Phone cell

Shipping Address (if different from above)

PLEASE NOTE : A form is required for each individual instrument.

Instrument Information

Name *

Model

Serial Number *

Accessories

Is the instrument under warranty?

Yes No

Please include a copy of the purchase invoice. (Upload)

Reason for return with brief description:

Cleaning Certification:

ERE relies on the accuracy and completeness of this information to protect its employees from injury by exposure to toxic, or otherwise harmful materials. The customer will be held liable for any damages that ERE may incur due to the receipt of contaminated equipment.

1. Was the product ever exposed to toxic and/or hazardous material or otherwise harmful materials?

Yes No

2. Has the product been properly decontaminated for the toxic/or otherwise harmful materials, so that it is now safe for human handling?

Yes No

3. Has the product been cleaned so it is free of soil, oils or other debris?

Yes No

NOTE: ERE reserves the right to refuse any items exposed to hazardous/ toxic materials, which have not been properly cleaned. Return costs and an administration fee will apply.

If returned goods are not received properly cleaned, the customer will be responsible for all expenses related to any cleaning of this equipment as determined necessary by ERE to allow for proper inspection and repair.

Fees and Expectations:

Standard 7 Business Day Turnaround Policy: ERE strives to provide a response and/or quote by email for the retuned items within 7 business days following receipt at ERE facilities.
RUSH turnaround: When requesting a quotation for work <3 days following receipt, a Rush fee will apply per Instrument.
Non-compliance with the Health & Safety Policy: Return costs and administration fee will apply, as outlined.
Repairs Under Warranty: No assessment fee when within Warranty Policy
Expired Warranty: Assessment fee per product (minimum $47.50 for 1/2 hour). Return freight payable by customer
No-Fault-Found: Assessment fee will be chargeable.

New & Unused Products returned for Credit: A restocking fee will be charged. Credit will be placed on account, NO REFUNDS. Goods must be returned to ERE with freight prepaid.

Procedure for Shipment to ERE:

Packaging for Return: Please use suitable protective packaging to prevent any damage during shipping. Shipper is liable for any loss or damage while in transit

Documentation: ALL documents, including waybill, must state μGoods Being Returned¶Include a completed a copy of this Return Authorization form inside the box, and write the RA# on the outside of the box.

Shipping from Outside Of Canada? An example Commercial Invoice has been provided on the following page. Please transfer this information to your own letterhead and attach to your package.

WARNING

ERE Inc reserves the right to refuse any items exposed to hazardous/toxic materials, which have not been properly cleaned.

Return costs and an administration fee will apply.

If returned goods are not received properly cleaned from soil, oils or other debris the customer will be responsible for all expenses related to any cleaning of this equipment as determined necessary by ERE Inc to allow for proper inspection and repair.

Please Note:

Regardless of whether the instrument is under warranty, it will be assessed by the manufacturer or ERE Inc.

If the instrument is still under warranty but the damage is deemed the client’s responsibility, the warranty will be voided.

If the instrument is sent under warranty and no fault is found, an inspection fee ($95.00) will be automatically applied.

Instruments returned without repair will incur an estimate fee of $95.00 per unit, in addition to shipping costs. If the unit is repaired, the estimate fee will not be applied to the service charge.